Refund policy
Returns — Return Shipping & Duties Responsibility
If you wish to return an item, please note:
- Return shipping costs are the customer's responsibility, unless the item received was faulty, damaged, or incorrect due to our error.
- You are responsible for organising your own return shipping (choosing a courier, paying for postage, and ensuring the parcel is adequately packaged).
- We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.
- Customs duties, import taxes, and any charges incurred on the return shipment are also the customer's responsibility. Any duties or taxes originally paid on the outbound order are non-refundable by us, and are not recoverable through this store — you may need to apply directly to your local customs authority for any applicable refund, where available.
- If a return is refused, delayed, or returned to sender due to unpaid customs charges, any resulting costs (including re-shipping or disposal fees) will be deducted from your refund or charged back to you.
How to request a return:
- Contact us at info@melonworldwide.com.within 7 days of receiving your order, quoting your order number and reason for return.
- Once approved, we will confirm the return address and any specific instructions.
- Post your item back to us using a tracked service, correctly declaring customs documentation as instructed, and retain proof of postage.
- Once received and inspected, we will process your refund to your original payment method, excluding any non-refundable duties or taxes as outlined above.
Items must be returned unused/in original packaging/with tags attached to be eligible for a refund.